Shipping policy
At Oresa, we aim to deliver your orders in a timely, secure, and reliable manner.
Shipping Locations
We currently ship across India.
Order Processing Time
- Orders are processed within 1–3 business days
- Orders placed on weekends or public holidays are processed the next working day
Estimated Delivery Time
- Metro Cities: 3–6 business days
- Tier 2 / Tier 3 Locations: 5–9 business days
Delivery timelines may vary due to weather conditions, logistics issues, or regional restrictions.
Shipping Charges
- Shipping charges (if any) are calculated at checkout
- Free shipping may be offered during promotions or special campaigns
Cash on Delivery (COD)
- COD is available on eligible pin codes
- Additional verification may be required for high-value COD orders
Order Tracking
Once shipped, you will receive a tracking link via email/SMS to monitor your order status.
Delays
While we strive to meet delivery timelines, delays due to unforeseen circumstances are beyond our control. We appreciate your patience.
Return & Refund Policy
Returns & Exchanges
Your satisfaction matters to us. If something isn’t right, we’re here to help.
Return Eligibility
- Returns are accepted within 7 days of delivery
- Product must be unused, unwashed, and in original packaging
- Items must be returned with all tags intact
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These will be clearly mentioned on the product page.
How to Request a Return
- Email us at support@oresastore.com
- Mention your Order ID and reason for return
- Our team will guide you through the process
Refund Process
- Refunds are initiated after the returned item passes quality checks
- Refunds are processed to the original payment method
- COD refunds are issued via bank transfer / UPI
Refunds typically reflect within 5–10 business days after approval.
Return Shipping
- Reverse pickup availability depends on location
- If reverse pickup is unavailable, customers may be asked to self-ship the product